Monday, August 27, 2012

CRM 2011 splash screen has stopped working

while installing in a server , tot to start from the "Splash".. while double clicked it, i got the below screen












and after clicking "Install Microsoft Dynamics CRM Server".... got the below error screen and the details are as


"[Window Title]
Microsoft CRM Splash Screen
[Main Instruction]
Microsoft CRM Splash Screen has stopped working
[Content]
Windows can check online for a solution to the problem.
[^] Hide problem details  [Check online for a solution and close the program] [Close the program]"

cause
if you have IE9 in the server then this will come up.
So uninstall the component and then run it, it will not crash.
to uninstall go to control panel and find the "view installed updates", there you will get the IE 9. then uninstall that component.
then run the splash... it should work...
after installation of the ms crm and rest of the components you can install IE 9.
but with our splash, you can iinstall the server component, but difficult to find the rest of the components and install... so its good to install using splash... also it says the sequence of the components to be installed...

Regards,
Sudhanshu

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