Thursday, February 26, 2015

Set custom icon for custom case origin (Case source) MS CRM 2015

here is a cool stuff in MS CRM 2015, you can add custom icons for custom case source rather than Phone Call, Web, email, Facebook, Twitter.
 the default values and icons for default labels are as below.

Label
Value
Icon
Phone
1
Email
2
Web
3
Facebook
2483
Twitter
3986

 how can you change for a custom value and a custom icon?
when you add a custom value in the option set (Global), this icon will be added automatically (if you do not mention specifically).
if you want to use your own, then follow the below steps and the precaution.
1. you must make the publisher's prefix to "new" for the solution you are working now. cause CRM looks for a specific pattern for the schema name. then you can change back to your own prefix after doing this change.
2.  you must have your own 16x16 pixel icon that you want to use for
3. add the custom value to the global option set Case Origin (note the index value). by default it will be 100,000,000. you can change to your required value. Keep note of this value.
4. now  create a web resource type png and upload this icon. the name must be in this format, "new_Incident_origincode_icon#.png" where # represents the value for the custom option index value. ex : for index value 100, the name will be new_Incident_origincode_icon100.png
5. save and publish the solution and create a case with your custom origin and see the icon there...
 
 hope this will help definitely...

Regards,
Yes.Sudhanshu

1 comment:

  1. The information which you have provided is very good. It is very useful who is looking for
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