Tuesday, April 19, 2016

Exception message: Creating an instance of the COM component with CLSID {080D0D78-F421-11D0-A36E-00C04FB950DC} from the IClassFactory failed due to the following error. MS CRM 2016

while working on ms crm 2016 I got below error in event viewer.
strangely one of Org was accessible, but others can not.
as per below error, as it was mentioning something on the crmsvc account that was used for crm apppool in IIS, I just restarted the AppPool and then all good and I am able to access ms crm.




Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 4/20/2016 2:08:28 PM
Event time (UTC): 4/20/2016 6:08:28 AM
Event ID: c65840c29f464e69811a516c54a8f703
Event sequence: 516
Event occurrence: 15
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/2/ROOT-1-131056047130912684
    Trust level: Full
    Application Virtual Path: /
    Application Path: F:\Program Files\Microsoft Dynamics CRM\CRMWeb\
    Machine name: SSAPAL31
 
Process information:
    Process ID: 3796
    Process name: w3wp.exe
    Account name: <Domain>\<CRMAppPoolAccount>
 
Exception information:
    Exception type: COMException
    Exception message: Creating an instance of the COM component with CLSID {080D0D78-F421-11D0-A36E-00C04FB950DC} from the IClassFactory failed due to the following error: 800401e4 Invalid syntax (Exception from HRESULT: 0x800401E4 (MK_E_SYNTAX)).
   at Microsoft.Crm.ADNameUtility.CreateLdapPath(String distinguishedName)
   at Microsoft.Crm.SecurityUtils.CheckMembership(Guid principalId, Guid groupId)
   at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context)
 
 
 
Request information:
    Request URL: https://xyz.com:443/Org1/default.aspx
    Request path: /Mohh/default.aspx
    User host address: 10.12.12.12
    User: login username
    Is authenticated: True
    Authentication Type: Negotiate
    Thread account name: <Domain>\<CRMAppPoolAccount>
 
Thread information:
    Thread ID: 64
    Thread account name: <Domain>\<CRMAppPoolAccount>
    Is impersonating: False
    Stack trace:    at Microsoft.Crm.ADNameUtility.CreateLdapPath(String distinguishedName)
   at Microsoft.Crm.SecurityUtils.CheckMembership(Guid principalId, Guid groupId)
   at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context)
 
 
Custom event details:


 
Regards,
Yes.Sudhanshu

1 comment:

  1. I am working with 2016 with December update. I just received this. Did you ever find any root cause?

    ReplyDelete