Wednesday, November 30, 2016

SLA Fields: First Response By and Resolve By , Holiday Schedule/Calendar, Business Hours (Customer Service Schedule/Calendar) Dynamics CRM 2016, CRM 365

very nice article described about the key properties {First Response By and Resolve By , Holiday Schedule/Calendar, Business Hours (Customer Service Schedule/Calendar) } on SLA in Dynamics CRM 2016 and CRM 365.


http://missdynamicscrm.blogspot.sg/2015/02/sla-fields-first-response-by-and-resolve-by-values-crm-2013-2015.html


thanks to the contributor Aileen.
Regards,
Sudhanshu

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